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Face Information Processing Rules

Updated: February 12, 2025

Effective: March 1, 2025

Shanghai DaoCloud Network Technology Co., Ltd. ("we") attaches great importance to the protection of users' ("you") facial information.
These Face Information Processing Rules ("Rules") explain how we handle and protect facial information and are part of the Real-Name Authentication Service Description.

Please read and fully understand these Rules before using the real-name authentication service. By actively selecting to agree and using the related services, you are deemed to have accepted all the contents of these Rules. If you do not agree, please immediately stop using the related services.

Definitions

  • Facial Information : Refers to facial images, videos, and facial recognition data generated for identity authentication or recognition purposes.
  • Authoritative Data Sources : Government-authorized identity verification platforms established according to law, including but not limited to the Ministry of Public Security’s Citizen Network Identity Verification System.
  • Authentication Service Provider : Refers to Alipay (China) Network Technology Co., Ltd. and its affiliates, which provide the facial recognition technology used in this service.

Purpose of Processing

  • Real-Name Verification : Verifies the consistency between the d.run account holder and the real-name subject using facial data comparison.
  • Account Security : Uses facial recognition technology for identity verification to ensure secure account operations.

Processing Methods

  • Information Collection : The device camera is used in real-time to collect facial images/videos. This data is used solely for one-time authentication.
  • Technical Implementation : Alipay's financial-grade facial recognition technology compares the collected data in real time with authoritative sources (comparison completed within 30 seconds). We do not store any original facial images, videos, or biometric templates.
  • Third-Party Processing : Facial data generated during authentication is processed by Alipay in accordance with the Alipay Face Recognition Authentication Service Agreement. We only receive the result (pass/fail).

Data Management

  • Transmission Security : End-to-end encrypted transmission using SSL/TLS 1.2 or above, compliant with GM/T 0024-2014 cryptographic standards.
  • Data Retention : Unless otherwise required by law, we do not store original facial images, videos, or biometric data—only encrypted authentication results with timestamps are retained.

Security Protection

  • Technical Safeguards : Certified under Level III of China’s Multi-Level Protection Scheme (MLPS 3.0) and ISO/IEC 27001:2022, with layered defense mechanisms including:
    • Dynamic key management
    • Replay attack prevention
    • Liveness detection
  • Exercise of Rights : For rights and methods of managing personal information (including facial information), refer to the relevant provisions of the Real-Name Authentication Service Description.

User Responsibilities

  • Account Management : You must securely manage your device and account credentials. All actions performed via facial verification are considered as initiated by you and you will bear the corresponding legal responsibilities.
  • Risk Notification : If you detect any unauthorized submission of facial information, contact us through official channels immediately.

Contact Us

If you have questions regarding the processing of facial information or wish to exercise your personal information rights, please contact us through official channels.
For technical questions related to authentication, contact Alipay customer service: 95188

Supplementary Provisions

  • Rule Updates : We may revise these Rules from time to time. Revisions take effect upon public notice and do not apply retroactively.
  • Conflict Resolution : For matters not addressed herein, refer to the Real-Name Authentication Service Description. In case of discrepancies between different language versions, the Simplified Chinese version shall prevail.